Support

Samaritans
W: samaritans.org
E: jo@samaritans.org
T: 116 123 (24 hours a day, free to call)
Provides confidential, non-judgemental emotional support for people experiencing feelings of distress or despair, including those that could lead to suicide. You can phone, email, write a letter or in most cases talk to someone face to face.

Mind Infoline
W: https://www.cpslmind.org.uk/
E: info@mind.org.uk
T: 0300 123 3393 (9am-6pm Monday to Friday)
Mind provides confidential mental health information services. With support and understanding, Mind enables people to make informed choices. The Infoline gives information on types of mental health problems, where to get help, drug treatments, alternative therapies and advocacy. Calm Spaces, Good Mood Cafe and the Sanctuary are some of the local services on offer.

LGBT Switchboard
W: www.switchboard.lgbt/
E: chris@switchboard.lgbt
T: 0300 330 0630
Switchboard provide general information, support and a referral service for LGBT+ people and anyone considering issues around their sexuality and/or gender identity.

Dhiverse
W: www.dhiverse.org.uk
E: enquiries@dhiverse.org.uk
T : 01223 508805
Dhiverse is the Cambridgeshire and Peterborough sexual health charity that was originally established in 1986 by a group of friends concerned at the lack of information and support around HIV/AIDS available locally.
It also runs a counselling service is for anyone (including young people) where issues around e.g. sexual health, sexuality, sexual identity, sexual relationships, sexual trauma or HIV are affecting their mental health and wellbeing

MindOut
W: mindout.org.uk
E: info@mindout.org.uk
T: 01273 234839
Lesbian, Gay, Bisexual, Trans & Queer Mental Health Service.

Terrence Higgins Trust
W: www.tht.org.uk/centres-and-services/peterborough
T: 0808 802 1221
Terrence Higgins Trust in Cambridgeshire offers a wide range of support services, including emotional support, help with accessing HIV testing, treatment advice and counselling and a free, confidential helpline, Mon-Fri 10am-8pm

iCaSH Sexual Health
W: mindout.org.uk/
If you’re looking for contraception, treatment for sexually transmitted infections, HIV care and treatment or related advice in Peterborough.

iCaSH LGBTQ Adult Drop-In
T: 07983 345442
Thursdays 2.30-3.30pm at Kings Chambers, Priestgate

iCaSH Peterborough Youth Group
T: 07983 345442
Age 16-25

Terrence Higgins Trust
W: www.tht.org.uk/centres-and-services/peterborough
T: 0808 802 1221
Terrence Higgins Trust in Cambridgeshire offers a wide range of support services, including emotional support, help with accessing HIV testing, treatment advice and counselling and a free, confidential helpline, Mon-Fri 10am-8pm

Report Hate Crime by phone
T: 101
Police national, non-emergency telephone number is staffed 24/7 to give you support and advice

Report Hate Crime online
W: report-it.org.uk/home

True Vision
W: www.cambs.police.uk/ro/report/hate-crime/hc-av1/report-hate-crime/
True Vision is a national police scheme to help victims report hate crime online.
Average completion time: 15 minutes

Galop
W: www.galop.org.uk 
E: advice@galop.org.uk
T: 020 7704 2040
Galop is the LGBT+ anti-violence charity, offering advice and support to people facing hate crime, domestic abuse or sexual violence

Community Security Trust 
W: www.cst.org.uk/report-incident   
E: incidents@cst.org.uk
T: 020 8457 9999
The Community Security Trust is a charity working with victims of antisemitic hate crime.

Tell MAMA
W: www.tellmamauk.org/submit-a-report-to-us/
E: info@tellmamauk.org
T: 0800 456 1226 
Tell MAMA is a service working with victims of antiMuslim hate crime.

The Monitoring Group
W: www.tmg-uk.org
E: office@tmg-uk.org 
T: 020 7582 7438
The Monitoring Group work with victims of racial and religious hate crime.

The Traveller Movement
W: www.travellermovement.org.uk
E: info@travellermovement.org.uk
T: 020 7607 2002
The Traveller Movement works with Gypsy, Traveller and Roma people facing hate crime. 

Victim Support 
W: www.victimsupport.org.uk 
T: 08 08 16 89 111
Victim Support is a charity that works with all people affected by crime, including victims, witnesses, their
family and friends.

Why Me?
W: www.why-me.org
T: 020 3096 7708
Why Me? Is a restorative justice charity that works with victims of crime.

Equality Advisory Support Service
W: www.equalityadvisoryservice.com
T: 0808 800 0082
Text: 0808 800 0084
Equality Advisory Support Service is a helpline and legal advice for issues relating to human rights. 

The Mix 
W: http://www.themix.org.uk/get-support
E: Helpline email for Crisis Support: Text ‘THEMIX’ to 85258.
T: 0808 808 4994 (11am-11pm, free to call)
The Mix provides judgement-free information and support to young people aged 13-25 on a range of issues including mental health problems. Young people can access the The Mix’s support via phone, email, webchat, peer to peer and counselling services.

Childline  
W: http://www.childline.org.uk
T: 0800 1111   
ChildLine is a private and confidential service for children and young people up to the age of nineteen. You can contact a ChildLine counsellor for free about anything – no problem is too big or too small.

Kite Trust
W: www.thekitetrust.org
E: info@thekitetrust.org.uk
T: 01223 369508
Support for LGBTQ+ young people up to the age of 25 and their families across Cambridgeshire and Peterborough. Plus social groups, activities and resources. 

Albert Kennedy Trust
W: https://www.akt.org.uk/
E: gethelp@akt.org.uk     
A voluntary organisation supporting lesbian, gay, bisexual and transgender young people aged 16-25 who are homeless or living in a hostile environment

Opening Doors
W:https://www.openingdoorslondon.org.uk/
E: info@openingdoors.lgbt
Opening Doors provide activities, events, information and support services, including a befriending service, for LGBTQ+ people over 50.

Encompass Network Cambridge
W: www.encompassnetwork.org.uk
E: info@encompassnetwork.org.uk
T: 01223 608 118
Not-for-profit organisation linking, supporting and representing the LGBTQ+ community in Cambridgeshire and surrounding areas, working to promote equality and diversity and eliminate discrimination.

Stonewall
W: https://www.stonewall.org.uk/
E: info@stonewall.org.uk
T: 0800 0502020 FREEPHONE
Campaigns for the equality of lesbian, gay, bi and trans people across Britain and abroad.
Information Service lines are open 9:30 – 4:30 Monday to Friday (answerphone available outside these hours)

MindOut
W: https://mindout.org.uk/
E: info@mindout.org.uk
T: 01273 234839
Lesbian, Gay, Bisexual, Trans & Queer Mental Health Service.

Mermaids
W: mermaidsuk.org.uk
T: 0808 801 0400 
Mermaids supports gender-diverse children and young people until their 20th birthday, as well as their families and professionals involved in their care.
helpline open Monday to Friday 9am-9pm
Webchat 9am to 9pm Monday to Friday
Text chat free 24/7 crisis support – text MERMAIDS to 85258

Diamonds
W: www.diamondstgc.org.uk
Friendly and informal transgender and non-binary support and social group based in Cambridge and open to anyone with an interest in transgender issues.

MindLine Trans+
W: bristolmind.org.uk/help-and-counselling/mindline-transplus/
T: 0300 330 5468
A national, confidential emotional, mental health support helpline for people who identify as Transgender, Agender, Gender Fluid, Non-binary… currently running Mondays and Fridays 8pm to midnight.

LGBT Switchboard
W: www.switchboard.lgbt/
E: chris@switchboard.lgbt
T: 0300 330 0630
Switchboard provide general information, support and a referral service for LGBT+ people and anyone considering issues around their sexuality and/or gender identity.

Sister Act 
W:  www.sisteract.org
A Cambridgeshire-based LGBTQ group for women who like women, embracing cis, trans and non-binary people. Open to all women within the LGBT+ community. Offering groups, meet ups and regular events (in non Covid times)

Stonewall Housing
W: www.stonewallhousing.org
E: info@stonewallhousing.org
T: 020 7359 5767
Stonewall Housing provides housing advice and services to LGBT+ people. 

Peterborough Council Housing Needs
W: www.peterborough.gov.uk/residents/housing/housing-advice
E: housing.needs@peterborough.gov.uk
T: 01733 864064
T: Out of Hours 01733 425300
We deliver a range of advice and assistance to those with accommodation needs. Whether you’re a Housing Association tenant, rent privately, own a property or have no fixed address, we offer free and confidential advice on various housing related subjects. 

Hope Into Action
W: www.hopeintoaction.org.uk/
T: 01733 558301
A registered charity that working with churches to house the homeless.

Longhurst Group
W: www.longhurst-group.co.uk
T: 01733 554858
Whether you are looking for safe accommodation for a few days, or you’re in need of somewhere to stay for up to 2 years, our Peterborough services can offer both accommodation and support.

Christians Against Poverty (CAP)
W: capuk.org/
E: peterborough@capuk.org
T: 01733 327026
A national debt counselling charity with a network of 72 centres based in local churches. You do NOT need to be a Christian to use this service. After you call CAP, a Debt Advisor and Support Worker from the local CAP Centre will visit you in your own home. A realistic budget is then worked out at CAP HQ by prioritising your essential bills, negotiating affordable payments with each creditor and stopping unfair interest and charges where possible. The local Debt Advisor will then visit you again to explain the budget and the payments you will need to make. A CAP Account is then set up for you. This acts like a simple bank account. You will need to make one weekly or monthly payment into your account to cover all of your bills and debts. CAP will then distribute this on your behalf. You can also make savings in your CAP Account.

National Debtline
T: 0808 808 4000
A free telephone helpline for people with debt problems.

Peterborough Foodbank 
W: peterborough.foodbank.org.uk/
T: 0808 2082138
Offer food parcels to those who are unable to afford food. If you need support from Peterborough Foodbank, please call the FREE National Citizens Advice Line (open Monday to Friday, 10am to 4pm). In addition to be being able to issue foodbank vouchers, they can provide information and advice on welfare benefits and debt issues. 

Millfield Community Fridge
W: www.facebook.com/millfieldcommunityfridge
T: 07443 653 710
Anyone can access, no need for a referral. They offer free fruit, veg, bread and other basic supplies. They rely on donations of  surplus food from supermarkets, food businesses and individuals. Open Door Baptist Church Hall on Searjeant Street, Millfield, Peterborough PE1 2LY. 

Paston Farm Centre 
W: pastonfarmcommunityfoundation.godaddysites.com/whats-on
T: 01733 570310.
Community fridge is available to everyone. Anyone can come and take some food, choosing what they want. You need to bring carrier bags. Paston Farm Centre, Freston, Paston, Peterborough PE4 7XP. 

Food Cycle
W: www.foodcycle.org.uk/location/peterborough-hub/
E: peterborough@foodcycle.org.uk
Their mission is to nourish communities using surplus food. They are currently running a Cook-and-Collect programme. Please see the website or email them for up-to-date information on how to access.

Westraven Community Fridge
T: 01733 330 040
Westraven Community Café’s community fridge is open every day.  24-28 Hampton Court, Westwood, Peterborough, PE3 7JA. 

The Food Basket
E: katy.wild@barnardos.org.uk
T: Katy on 07751 645 513
The Food Basket is a pop-up community fridge running at different locations in the evenings each week. This is an initiative to reduce food waste and NOT a food bank – everyone is welcome to turn up and take what they need to prevent surplus food from going to landfill.

Family Action’s Food On Our Doorstep (FOOD) club
T: 01733 893 361.
If you live or work within a 15 minutes radius of the Woodfield Park Community Centre you can join for £1 a year and purchase a preordered bag of food every week worth approximately £15 for just £3.50. Woodfield Park Community Centre, Normanton Road, Welland, Peterborough, PE1 4XE. 

St Peter’s Food Bank
W: www.saintpeters.co.uk/community/foodbank/
T: 07579 825798. 
St. Peter’s work in partnership with Yaxley Parish Council, local schools and other voluntary and statutory organisations in the wider Peterborough area to help meet the local need. They also signpost to agencies who can offer additional help and begin to resolve any underlying problems.
43 Church St, Yaxley, PE7 3LH.

Thorney Eye and Surrounding Areas Food Bank
E: tesafoodbank@gmail.com 
This is a completely community run Food Hub based in Thorney. They aim to provide parcels that will support feeding the family for a week, as well as hygiene products. They do not require any referrals but do ask that if you require a parcel please email  by 6pm on a Friday for collection on Saturday morning.

Little Miracles
E: admin@littlemiraclescharity.org.uk
T: 01733 262226
Little Miracles supports families that have children with additional needs, disabilities and life limiting conditions. They can provide and where needed deliver weekly food parcels for any families that have a child with a disability. Get in contact to find out how they can help.

Peterborough Homeless Helpers
W: facebook.com/groups/2066736390318122
E: tbhphh@gmail.com
Provision of food, clothing, toiletries and other essentials to rough sleepers, the homeless and those transitioning into accommodation. 

Peterborough Soup Kitchen 
W: www.peterboroughsoupkitchen.org.uk/
E: enquiries@peterboroughsoupkitchen.org.uk
T: 01733 315 456
A local charity for homeless and disadvantaged people from in and around the city. They serve a hot meal from their van at Wellington Street carpark M – F evenings and earlier on Saturday and Sunday;